Shipping & Delivery Policy

Shipping & Delivery: The Cold-Chain Promise

Precision Logistics

Many of the medications we provide—such as Folisurge or Wepox—are highly sensitive to environmental changes. Our shipping policy is built around the concept of "The Unbroken Chain."

Cold-Chain Integrity

For temperature-sensitive injectables, we utilize specialized medical-grade packaging equipped with real-time temperature monitors. This ensures that your medication stays within the required $2°C$ to $8°C$ range throughout its journey.

Delivery Timelines

Local/Express: 24–48 hours for critical life-saving medications.

Regional: 3–5 business days with full tracking.

International: Subject to customs clearance, usually within 7–10 days.

Shipping Responsibility

Once a package is dispatched, we provide a tracking ID. Because these are life-saving goods, we require a signature upon delivery. If a package arrives with a compromised seal or a triggered temperature indicator, we offer an immediate replacement policy to ensure patient safety is never at risk.